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An Introduction to Six Sigma and Process Improvement
Ebook An Introduction to Six Sigma and Process Improvement
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About the Author
James R. Evans is Professor Emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for 11 years on the board of examiners and panel of judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, published by the American Society for Quality and has served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers and more than 50 editions of leading books. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Dr. Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."
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Product details
Paperback: 368 pages
Publisher: Cengage Learning; 2 edition (May 13, 2014)
Language: English
ISBN-10: 1133604587
ISBN-13: 978-1133604587
Product Dimensions:
7 x 0.5 x 9 inches
Shipping Weight: 1.2 pounds (View shipping rates and policies)
Average Customer Review:
3.3 out of 5 stars
4 customer reviews
Amazon Best Sellers Rank:
#183,053 in Books (See Top 100 in Books)
Six sigma book
Errantly ordered and can't get support to cancel the order. I can't even use the electronic download.
Excellent conditions
Confusing material and not so interesting
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